Calling rules, checked
before every automatic dial.
Your team sets the policy. manomano checks calling hours, retry cooldowns, dial limits and Do Not Call before each automatic dial. Calls by hand also respect calling hours and Do Not Call, and ask for confirmation once a lead is past its dial or age limit.
Sample situations
See which check stops a call.
Pick a situation to see what each check reads and what the dialer decides.
- Do Not CallNot marked Do Not Call
- Calling hoursInside today's window
- Retry cooldownNo rest time active
- Dial limitsUnder max dials and max age
Decision
Ready to dial
All four checks pass, so the dialer can call this contact.
- Do Not CallMarked after «Asked not to be called»
- Calling hoursInside today's window
- Retry cooldownNo rest time active
- Dial limitsUnder max dials and max age
Decision
Not dialed
A Do Not Call contact isn't dialed, automatically or by hand.
- Do Not CallNot marked Do Not Call
- Calling hoursOpens tomorrow at 8:00
- Retry cooldownNo rest time active
- Dial limitsUnder max dials and max age
Decision
Waits for opening
Outside your dialing hours, new outbound calls stop, from the dialer and by hand. They resume when the window opens.
- Do Not CallNot marked Do Not Call
- Calling hoursInside today's window
- Retry cooldownResting until 16:30
- Dial limitsUnder max dials and max age
Decision
Skipped for now
The dialer skips a contact in its rest time until the rest ends. A rep can still call it by hand.
- Do Not CallNot marked Do Not Call
- Calling hoursInside today's window
- Retry cooldownNo rest time active
- Dial limits8 of 8 dials used
Decision
Stops calling
Once a lead reaches its max dials or its max age, the dialer stops calling it. Calling it by hand asks for confirmation first.
Sample data · This preview never places a call.
Your team sets the rules.
manomano applies the checks.
Decide who you call and when. Your policy, your lists and your consent records stay with your team.
Read the questionsThese controls support your process. They do not decide which calling rules apply to your business. Your team sets the policy and stays responsible for consent and for any do-not-call registry. This is not legal advice.
Campaign settings
Ring timeouts and
retry timing.
Each campaign sets how often a lead is tried, how long it rests and when it stops being called.
Parallel answers. Parallel dials up to three lines at once, and the first live answer reaches your rep. An extra answer goes to another free rep on the campaign, or is hung up if no rep is free.
Compare dialing modesCampaign settings · Campaign type and lead lifecycle
Sample dataVerdict Timeout
How long each call rings before manomano moves on, set per campaign for Regular, Speed and Parallel.
Pace presets
A preset sets back-to-back attempts, rest time and max dials together. Start from one and adjust any setting.
Back to back call attempts
Try a lead 1, 2 or 3 times in a row before it rests.
Rest between bursts
Rest a lead for 1, 3, 6, 12 or 24 hours, or set your own between 1 and 48 hours. The dialer skips a contact in its rest time until it ends.
Lead lifetime
Stops dialing once a lead reaches its total
Marks a lead Expired once it has been in the campaign too long
What this campaign will do
Dial once, then wait 6 hours. Repeat until the lead hits 8 total dials or ages past 7 days.
In the workspace
More guardrails, set once.
Settings your admins set for the whole organization, and the controls a rep sees on each contact.
Dialing hours for each weekday
Turn on a dialing schedule and give every weekday its own setting: Closed, All day or a time window, in your organization's time zone. Outside those hours the dialer and manual calls stop, and changes apply within a minute.
Do Not Call from an outcome
Outcomes such as «Wrong number» and «Asked not to be called» mark a contact Do Not Call, and workflows can set it too. A Do Not Call contact isn't dialed, automatically or by hand.
Destinations you turn on
manomano calls numbers in the US, Canada and Colombia (+57). An admin can turn Colombia off, or turn on Puerto Rico and other +1 Caribbean destinations. It never calls a lead from a number with a different country code.
Attempts left, on every contact
Hover a contact's status to see how many attempts remain before the campaign's cap. Pause auto dial for one contact without changing the campaign.
Rules for manual calls
Calls by hand respect calling hours but not the rest between tries. Calling a contact past its dial or age limit, or an inactive or converted one, asks for confirmation first («Call anyway»), and a Do Not Call contact cannot be called at all.
Number reputation
Each number shows a reputation status that an admin sets after checking Truecaller. A number flagged as spam or disabled is never used to call your leads, and each number rests after 10 calls in 15 minutes or 200 in a day unless an admin changes the limits.
See numbers on the platformKnow what the checks cover.
Straight answers on lists, consent and parallel calls. Bring your calling process to the demo and we'll go over the settings your team needs.
Where does the Do Not Call list come from?
Does manomano make my calling compliant?
What happens with a second answer in parallel?
Bring your calling policy.
We'll map it to the checks.
See the dialing controls, number setup and follow-up workflows together, with your rules in mind.