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manomano
Sales teams

One calling workspace for the whole sales floor.

An outbound calling workspace for the people on the phone and the people running the floor, in Spanish or English.

Book a demo See the manager view
Sample data

For every seat

Built for the people behind the calls.

Reps

Everyone on a campaign works from the same script, with the lead's details filled in. Each rep's home shows today's calls and conversions, their total talk time and connect rate, plus their callbacks and notes.

See the call screen

Managers

Agent pages show each rep's calls made, conversion rate and time on calls, for today, the last 7, 30 or 90 days, or a custom range. An Activity tab adds the time spent in each status and a feed of the rep's calls.

See the manager view

Operations

Every campaign is set up the same way, in five steps: identity, team and routing, lead lifecycle, dispositions and script. Retry timing is set in each campaign, and an admin can turn on dialing hours for the whole organization. Group campaigns into folders, clone one, search and filter the list, and export a campaign report as CSV.

Explore the controls

The manager view

The whole floor, live.

manomano's monitoring board updates itself every few seconds. Status time and the leaderboard show how the day was spent, so you know who to coach.

See all reporting

Monitoring

Live

1

Ready

0

Waiting

1

Dialing

1

In Call

0

Wrap Up

AgentStatusCampaignDialing paceDuration
CTCamila T. In Call ParallelSolar Q4 1/3 03:42
MRMateo R. Dialing ParallelWebinar follow-up 2/2 —
YOUYou Ready — — —

Ready, Waiting, Dialing, In Call and Wrap Up, plus Away and Offline. A rep shows as Away after two minutes without activity, or sets it with a reason: Lunch, Break, Training or Meeting.

Agent leaderboard

This week
AgentCallsConnectsConversionsTalk time
Camila T. 184 61 9 2h 41m
Mateo R. 151 48 6 2h 05m
You 62 19 2 48m

Also answer rate, conversion rate, voicemail time and idle time for each rep.

Sample data

Team management

Keep the team easy to manage.

Team

Invite
CT

Camila Torres

Agent · Dialing seat

MR

Mateo Ruiz

Admin · Dialing seat

LP

Laura Pérez

Agent · Deactivated

Group · Closers Solar Q4 Sample data

Admins and agents

Only admins reach organization settings, numbers, workflows, insights and monitoring. Agents dial the campaigns they are assigned to. Everyone signs in as themselves, after an invite with a secure link.

Dialing for everyone who calls

Every agent can dial, and an admin can switch dialing on for themselves. Deactivate anyone who has left with one switch.

Agent groups

Staff a campaign with a whole group at once, and add groups to the inbound roster.

Per person

Each person works in their own time zone and picks Spanish or English for the whole workspace.

Listen, whisper or barge

From the monitoring board, an admin can listen to a live call, whisper to the rep without the lead hearing, or join the conversation.

Away, with a reason

A rep sets Lunch, Break, Training or Meeting from their menu. The board shows the reason, and each one has its own time in the reports.

Team routing

When a lead calls back, who picks up?

Incoming calls try each step you turn on, in order: the rep who last spoke with the lead, then the campaign, then a roster you choose. After that come an outside number, if you set one, and the missed-call voicemail.

See the campaign setup

Incoming call

Andrea Gómez · Solar Q4

Sample data
  1. 1 Last callerThe rep who last spoke with the lead, if online and free
  2. 2 Campaign fallbackAny online, free rep on the campaign
  3. 3 Manual rosterAny online, free rep among the reps and groups you choose
  4. 4 External forwardForward the call to an outside number
  5. 5 Missed-call voicemailA greeting you upload

An unknown caller becomes a new contact in that number's campaign.

Support

Help inside your workspace, without sharing passwords.

When you need us, our support team enters your workspace with a temporary pass. It expires on its own, and no extra account is ever added to your team.

  • Time-limited pass
  • No passwords shared
  • No support accounts in your team
See it with your team

Let's meet your team.

Bring your reps, managers and groups to a demo. We'll show how they would run in manomano.

Book a demo Next: Calling controls