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manomano
The calling workspace

Parallel dialing, scripts and follow-up.

manomano is a parallel dialer and calling workspace for outbound sales teams calling Colombia and the United States.

Book a demo See how parallel dialing works
Sample data
manomano / Solar Q4 In Call

Parallel dialing

Campaign: Solar Q4 · your imported list

RegularSpeedParallel 2 dials3 dials

Calling queue

3 lines now · sample contacts

AG

Andrea Gómez

Medellín

Connected to you

JR

Julián Restrepo

Bogotá

Machine

SM

Sofía Martínez

Cali

No answer

In progress 00:42

Andrea Gómez

Medellín · +57 304 ··· 0187

Outcome, after the call

Call back laterAppointment setNot interested
ReadyDialingIn CallWrap Up

Product tour

Six parts of one calling workspace.

Dialing Choose your dialing mode Phone numbers Numbers that rotate for you Workflows Build your follow-up Contacts Track every contact Insights Find your reports Connections Connect your tools

Regular, speed or parallel dialing.

You choose the mode for each campaign. Compare how each one reaches the next lead.

Regular

One lead at a time, in the order they were added. The next call waits for this one to finish, and every lead gets called once before the list starts over.

Speed

One lead at a time, in the same order as Regular. The difference is the wait: Speed does not hold the next call until the outcome is saved. It starts as soon as your rep hangs up. For several lines at once, use Parallel.

Parallel

Up to three lines at once. Voicemail detection screens out answering machines, and the first live answer goes to your rep while the other lines stop ringing. An extra answer goes to another free rep on the campaign, or is hung up if no rep is free.

  • Answered
  • Machine
  • No answer
  • Next lead

One line for the whole session

Your rep connects once when they start dialing and stays on the line. Each answered call is joined to that line, with no new call setup per lead.

Voicemail detection

On or off for each Parallel campaign. Answering machines it is sure of are hung up before they reach your rep, and the first live answer goes through; when it is unsure, the call goes to your rep. Each rep records a greeting before dialing.

Voicemail drop

Each rep records their own messages in the browser. When a call reaches a voicemail, your rep opens Voicemail drop and picks a message they recorded, and manomano plays it.

Script and outcome, one screen

The call screen shows the script, the lead's details, history and notes. Your rep picks the outcome after the call and the dialer carries on.

Also on the dialer: pause auto dial for a single contact, release resting leads early from a campaign's quick actions, choose how long each call rings on any campaign, and run an audio test of your speaker and microphone before dialing.

See the calling controls

Phone numbers

Your calling numbers, rotated on every call.

Our team adds your numbers to your workspace before your first campaign. manomano picks one for each call, rests it when it reaches its limit and rotates to the next. A number flagged as spam or disabled is never used to call your leads.

A number from the lead's area

manomano tries a number from the lead's area code first. Choose Conservative, which falls back to any number of yours in that country, or Strict Local, which only calls from a matching area.

Rest limits and rotation

A number rests after 10 calls in 15 minutes or 200 in a day, and the dialer rotates to another. An admin can change both limits. Number persistence calls a lead back from the number they already saw.

Reputation and connectivity

Each number shows a reputation status that an admin sets after checking Truecaller, plus its own outbound stats for the last 7, 30 or 90 days. A number flagged as spam, or one you disable, stays out.

Destinations you control

manomano calls numbers in the US, Canada and Colombia (+57). An admin can turn Colombia off, or turn on Puerto Rico and other +1 Caribbean destinations. It never calls a lead from a number with a different country code. Number groups let a campaign call only from the numbers you choose.

Phone Numbers

Sample data

Total Numbers

3

Active Numbers

3

Reputation Covered

1

+57 601 ··· 4120 CO

Healthy

+57 604 ··· 8812 CO

Pending

+57 602 ··· 7731 CO

Remediating / number paused

An admin sets each status after checking Truecaller.

When a lead calls back

Incoming calls can ring the rep who last spoke with the lead first, then the campaign's reps, a roster you choose and an outside number, using the steps your team turns on.

See team routing

Follow-up automation

Call outcomes that start the follow-up.

A manomano workflow starts from a trigger, checks the conditions you set, then runs actions such as scheduling a callback, moving the lead or firing a webhook.

Example run

  1. Trigger Disposition Set: Call back later
  2. Logic If the lead's city is Bogotá
  3. Action Schedule Callback · in 2 hours
  4. Action Add Note
  5. Action Fire Webhook

When

Triggers

  • Lead Created
  • Lead Expired
  • Lead Moved to Campaign
  • Manual Enrollment
  • Call Created
  • Call Ended
  • Disposition Set
  • Webhook

If

Logic

  • IF / ELSE
  • SWITCH
  • EXISTS

Branch on any condition, or check whether a lead already exists by phone number.

Then

Actions

  • Create Lead
  • Update Lead
  • Set Disposition
  • Schedule Callback
  • Move to Campaign
  • Cancel Callback
  • Add Note
  • Send SMS
  • Delay
  • Fire Webhook
  • Chain Workflow

Triggers, logic and actions as they are named in the workflow builder. Add a contact to a workflow by hand from its page, wait for a set time or until a date, and chain one workflow into another.

Outcomes you define

Mark which outcomes count as Qualified, Conversion or Voicemail, and attach actions such as a callback, a snooze, Do Not Call or a webhook.

Logs and alerts

Every run is logged with the lead, status, duration and any error, step by step. An Alerts tab lists recent failed runs.

Draft, live or paused

A workflow runs exactly what you published. Duplicate one, or export it as a file and import it again.

See the contact timeline

Contacts and callbacks

Know where every contact stands.

manomano keeps your leads in one contact list. Filter by status, campaign or date, then open a contact to see its dials, dial status, the next callback or last outcome, and a timeline of its calls, with the recording of each connected call. For US and Canadian numbers, a Text tab keeps the SMS thread with that contact, and a Messages inbox gathers every conversation with its unread count.

Promised callbacks sit on a calendar, with overdue ones in red. A rep can reserve a callback for themselves, the dialer calls the lead back at the promised time, and the menu shows how many callbacks are overdue. When the dialer skips a lead, its page says why, such as an invalid phone number.

Import your contacts

Contacts

AllActiveConvertedExpired
AG

Andrea Gómez

Medellín · Solar Q4

Contacted

JR

Julián Restrepo

Bogotá · Solar Q4

Cooldown

SM

Sofía Martínez

Cali · Webinar leads

Converted

Sample data

AG

Andrea Gómez

Medellín · Solar Q4

Sample data

Dials

2 dials

Dial Status

Snoozed

Callback Scheduled

Today, 14:00

After Call back later

  1. Today, 10:14

    Call · Call back later

    Recording · 03:12

  2. Fri, 15:40

    Call · No answer

  3. Oct 20

    Contact created

Callbacks

Sample data

  • Andrea Gómez

    Today, 14:00

    Solar Q4

  • Luis Pardo

    Overdue · 09:30

    Solar Q4

  • Valentina Ruiz

    Thu, 10:30

    Webinar leads

Set a max number of dials per lead and a max lead age, or choose no limit. Once a lead hits either, the dialer stops calling it, and leads past their age limit are marked Expired.

Reporting and insights

Call reports by rep, campaign and hour.

manomano Insights reports calls, answers, conversations and conversions for any period, by campaign or by rep. Click a main count to open the calls behind it.

Last 7 Days

All CampaignsSample data

Total calls

1,284

Answers*

412

Conversations

236

Qualified

58

Daily activity

Total callsAnswersConversions
Oct 20Oct 22Oct 24Oct 26

Area code breakdown

Answers Conversions

Total calls, answers, conversations, qualified and converted calls, for all calls or split into outbound and inbound. A conversion funnel counts contacts called, answered and converted, and a breakdown shows answers and conversions by area code. You set how many seconds make a call a conversation.

An agent leaderboard with calls, connects, conversions, talk time, voicemail time and idle time, plus each rep's time in every status, with lunch, break, training and meeting counted apart.

Your top outcomes, with each one's count, share and whether it counts as qualified.

Calls, answers and conversions by hour and by weekday, in your local time.

Every call keeps its record

Open a connected call to play its recording, with your rep and the lead on separate channels, and see its outcome, duration, campaign and notes. Recordings download as MP3.

Explore team management

One policy for your whole team.

Your team sets calling hours, retry cooldowns, dial limits and Do Not Call. Calling hours and Do Not Call apply to every outbound dial, automatic or manual. Cooldowns and dial limits apply to automatic dialing; a manual call skips the cooldown and asks for confirmation (Call anyway) past a dial or age limit.

Explore calling controls

Imports and webhooks

CSV in. Webhooks out.

Import CSV leads, match their columns and use custom fields in your scripts. Workflows create contacts and move them between campaigns, and webhooks connect your tools, such as GoHighLevel, HubSpot or Zapier. There are no native CRM integrations today.

01

Import your list

CSV campaign-leads.csv

Up to 500,000 rows, separated by commas, semicolons or tabs.

02

Match your fields

  • nombre First Name
  • celular Phone Number
  • ciudad City

Name, phone, city or your own custom fields, ready for your scripts.

03

Connect your tools

  • Fire WebhookSend a call outcome to your tools.
  • Webhook triggerYour tools can start a workflow.

Send a call outcome out, or let your tools start a workflow.

Sample data See what setup involves

Parallel dialer questions, answered.

How does parallel dialing work in manomano?
On a Parallel campaign, manomano dials up to three lines at once for each rep. Voicemail detection screens out answering machines, and the first live answer goes to your rep while the other lines stop ringing. An extra answer goes to another free rep on the campaign, or is hung up if no rep is free.
What does Speed mode do?
Speed calls one lead at a time, in the same order as Regular, but it does not wait for your rep to save the outcome: the next call starts as soon as the rep hangs up. The outcome can still be saved while the next call rings, or later from the call's page. For several lines at once, use Parallel.
How do I keep my numbers from being flagged as spam?
Each number shows a reputation status that an admin sets after checking Truecaller, and a number flagged as spam or disabled is never used to call your leads. Retry cooldowns and dial limits keep the dialer from calling the same person too often.
Can my team text leads from manomano?
Yes, to US and Canadian numbers. Reps text a lead from the Messages inbox, from the contact's page or during a call, with saved templates and one image per message, and replies land in the same thread. A reply such as STOP marks the contact Do Not Contact, and a workflow can send a text on its own. Texting US numbers needs carrier registration (10DLC), which we set up with you. Colombian numbers have no text channel today.
Does manomano connect to my CRM?
Through webhooks. A workflow can send each call outcome to your CRM, and your CRM can create leads or start workflows in manomano. There are no native CRM integrations today.
See it with your team

See the whole workspace in one demo.

We walk through dialing, numbers, follow-up and reporting, and plan how your current lists and tools fit in.

Book a demo Next: Teams